Prior appointment
You can decide when you would like us to contact you so we can help with any account-related procedures.
By doing this we can offer you personalised information on your town or municipality.
Entra en el Área de Clientes y descubre una nueva forma de gestionar tus servicios cuando quieras, sin esperas y cómodamente desde casa.
Customer service hotline
981 215 990 - 900 201 230 - 900 240 341
Customer service hours:
Monday to Friday from 8 am to 9 pm.
Incident report helpline
900 201 250
Customer service hours:
Available 24 hours a day, 365 days a year.
Phone line for reporting meter readings.
900 814 270
Customer service hours:
Available 24 hours a day, 365 days a year.
Use this phone for inquiries or business dealings.
Customer service hours:
From 8 am to 9 pm.
You can decide when you would like us to contact you so we can help with any account-related procedures.
In order to complete the procedure we will ask you for your identity document: DNI, NIE or NIF.
If your inquiry is related to a payment, invoice or contract.
If you are not the account holder, we will need the document authorising you to act on their behalf.
Check the documentation required for new supply connections.
Address
Para conocer qué oficina le corresponde, selecciona el municipio.